Accomplishment
The word “accomplishment” has a positive ring to it. It is a ring of victory that we all like to hear. At my last writing, Tank Connection personnel were working together toward the completion of our ISO certification. Admittedly, I chose an aggressive schedule for our ISO implementation efforts. To many people it seemed like it was almost wishful thinking. However, if we remain focused on a common goal, we can accomplish great things together. I want to thank all personnel from hourly to executive and everyone in between for the cooperation and support that has made this success possible. Without that cooperation and determination we would not be savoring these accomplishments. The bottom line here is that this newsletter provides me a platform to announce the successful completion of Tank Connection’s ISO 9001-2008 certification efforts. I want to extend my congratulations to all of the personnel involved in making this accomplishment possible as we work together to take Tank Connection to the next level. We did it!
The Journey
We have all heard it said that life is a journey, not a destination. In much the same way, continuous improvement is a journey which we are just beginning in earnest. Some may wonder why it is such a “big deal”. The answer is simple; our goal of “Relentless Continuous Improvement” is designed to yield benefits for all of our customers by improving every aspect of the way we serve them. The pursuit of continuous improvement impacts all of our business operations, and is growing in scope and impact throughout our business systems. Obviously, the latest improvement that we are enjoying is the recent success of the ISO 9001-2008 implementation. It is easy to see that this is an exciting time for us, but this is only the beginning of the journey. We have a long way to go as we improve all of our business operations, and this is an adventure that we all should embrace and enjoy. Our enthusiasm for improvements must continue and grow. That enthusiasm is a powerful catalyst that will help us to stay on the cutting edge of our industry. Finally, the future is bright for Tank Connection personnel and their families because they strive to provide our customers the best service and the highest quality available in the industries we serve. Our new ISO Quality Policy says it best: “Tank Connection personnel are committed to the relentless pursuit of continuous improvement in all of our business operations to fulfill the needs of our customers.” Enjoy the journey!
Matt Hamilton, Tank Connection Corporate Quality Assurance Manager