Progress
Following another very successful quarter at Tank Connection, I would like to let you know about what is happening in our quality department. Since this is the first quarter following our recent successful ISO 9001:2008 certification, you may be surprised to learn that we have been fine tuning the tracking, measurement and review of our major performance indicators since before we were even certified. The measurement methods have been scrutinized, enhanced and improved ever since the implementation started. The point I want to make here is that we aren’t waiting for a better opportunity or another quarter to make the improvements that we can make today. It is not another department, or another person or even another manager who is supposed to make an improvement. Changes are happening to our business system now and they are happening virtually every day. These changes will allow us to streamline our processes so we can eliminate work that is ineffective. We can make changes that make our existing processes more effective, and we can improve processes that have been a problem in the past. This isn’t just about the Quality Department. Areas throughout Tank Connection are directly supporting or are being impacted by these often small changes. Small steps, will lead directly to big improvements in the way we work each and every day, and will reach the bottom line.
Dynamics of improvement
When people make the right changes, for the right reasons the dynamic that follows will have a lasting and positive impact that resonates through an organization, a community, a country and as far as you can imagine. It is a privilege to work with so many creative and positive people who strive for excellence in everything they do. Every one of us should strive to be part of the process of developing better ways to approach our work. Ideas that may not even seem possible when they begin to take shape can become something great. Those ideas are being developed and cultivated right here, right now. The dynamics of continuous improvements that are currently taking shape will continue to expand and lead to more action that will be increasingly effective throughout our organization. As we take each step, the things that have limited us in the past can be overcome. As one thing leads to another, these improvements will make Tank Connection even more competitive on a global scale. The net result is that there will be a bright future for all of us.
“Tank Connection personnel are committed to the relentless pursuit of continuous improvement in all of our business operations to fulfill the needs of our customers.” Enjoy the journey!
— Matt Hamilton